Janet Jackson fan wants concert ticket refund

Posted at 3:28 PM, May 13, 2016
and last updated 2016-05-13 20:24:26-04

INDIANAPOLIS -- A longtime Janet Jackson fan wants her money back after the singer postponed her Indianapolis concert yet again.

Korine Bailey contacted Call 6 Investigates for help in getting a refund.

Back in 2015, she spent $413 on two tickets for 6th row tickets.

“Me and my husband have a bucket list, and we pretty much follow our bucket list,” said Bailey.

The concert was originally scheduled for January 2016, but was postponed to July 2016.

And then, last month, Janet Jackson announced she’s having a baby and postponed her tour again until 2017.

“We don't have a date, and we can't assume a date,” said Bailey. “If she's starting a brand new family, I just can't see a mother starting a tour and leaving her brand new newborn at home. I can't imagine that."
Refunds are available, according to Janet Jackson’s tour website.

However, Bailey purchased her tickets through Online City Tickets.

Their policy states all sales are final and full refunds, excluding shipping charges, will be given for canceled events.

“Postponed or rescheduled events will not be refunded,” according to the policy.

Bailey emailed Online City Tickets, and a representative told her she could sell the tickets if she wants.

“I’m not going to take a loss,” said Bailey. “I want my money back.  Them telling us this is a postponement not a cancellation is just not acceptable.”

Bailey filed a complaint with the Better Business Bureau.

Call 6 Investigates emailed Online City Tickets Thursday and has not received a response.

Call 6 Investigates also called the company, but was unable to reach anyone.

A spokesperson for the Indiana Attorney General’s office said consumer rights are typically based on the contract they agree to.

Consumers can file complaints about potential violations at or by calling 800-382-5516