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Indy scraps failed $10M 911 dispatch system

Posted at 10:40 PM, Dec 16, 2015
and last updated 2015-12-16 22:44:24-05

INDIANAPOLIS -- The city of Indianapolis is saying enough is enough on a failed multi-million dollar dispatch system.

The system has been in the works since 2012. It was supposed to overhaul the way 911 dispatchers get police officers and firefighters to your house in case of an emergency. Indianapolis has already spent $10 million on it – money the city says it doesn't know if it can get back.

The system in use right now by Marion County, called Tiburon, has been online since 2000. It was scheduled to be phased out by Dec. 31 of this year and replaced by a new system built by a company called Interact.

Instead, city officials say Interact didn't meet deadlines and had multiple failures.

In a termination letter, Public Safety Director David Want says Interact has "left the city with no choice but to exercise its contractual and other legal rights to terminate the system agreement."

 

Al Stovall, the chief of public safety communications, says the current system should continue working for the time being.

"It's a very stable product for right now, in my opinion," he said. "The real challenge with the current system is that it is at end-of-life, and we just really need to upgrade. But it is a supported system, it has proven its reliability over the years since 2000, and we're confident that it will continue to meet those needs for the community."

The city hasn't said how much the eventual upgrade will cost, but it could be a few million dollars.

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