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IndyGo paid out 18% of injury, damage cases

Posted at 5:30 AM, Nov 15, 2019
and last updated 2019-11-15 08:03:37-05

INDIANAPOLIS — IndyGo, the largest public transportation provider in the state, operates 30 transit routes throughout the county.

It’s likely no surprise that IndyGo receives complaints from riders that they were injured, or their car was damaged by an IndyGo bus.

We showed you video last month of Roger Cave, who was hit by an IndyGo bus on March 10, 2017.

Surveillance video showed passengers thrown around and at least one person fell to the floor as the bus hit Cave.

Video shows IndyGo bus hit man walking to work

PREVIOUS | City paid out $6M to settle lawsuits and claims since January 2018

Cave filed a lawsuit and won a $650,000 settlement for his injuries.

Call 6 Investigates did some checking and found IndyGo’s Risk and Safety department investigated 1,338 cases in 2018 —that includes incident and accident reports as well as customer calls.

Of those cases investigated by IndyGo — most, or 82% received no payout, and 18% resulted in a payout.

The money paid out includes personal injuries, as well as damage to property and vehicles.

IndyGo is a municipal corporation and is funded with taxpayer money as well as fares.

IndyGo has had 31 settlements totaling more than $1.53 million since January 2018.

IndyGo declined to go on camera, but told us they investigate all incidents that could result in a claim.

“Accident and incident reports as well as customer complaints that may result in a future claim are all submitted to a third-party claims adjuster for further investigation,” Bryan Luellen, vice president of public affairs and communications for IndyGo, said. “If the incident results in a claim, the third-party claims adjuster is responsible for determining the liability and negotiating with the claimant to resolve the claim.”