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Indianapolis essential workers get discounted rides through new IndyGo, Uber partnership

Posted at 11:03 AM, Apr 20, 2020
and last updated 2020-04-20 11:05:25-04

INDIANAPOLIS — IndyGo announced on Monday a new partnership with Uber will provide Indianapolis' essential workers with discounted rides.

IndyGo has reduced its route services and limited passenger loads to better protect both its drivers and riders health.

Through its new partnership with Uber, IndyGo is offering one round trip Uber ride each work day for workers traveling to and from work in Marion County.

“IndyGo is committed to reducing transportation barriers for all, and especially our city’s essential workers who are still traveling every day,” Inez Evans, IndyGo's CEO, noted. “This partnership while providing an immediate mobility option will also supply the agency critical data to shape our ongoing work.”

Here's how it works:

1. Register through the web-based reservation system, called "Uber Central." Pre-registration is April 21 and April 22.
2. Registered users can begin booking rides at 7 a.m. on Thursday, April 23.
3. Book a trip request on your phone, through Uber Central. Confirmation of trip origin and destination locations will be required before the individual is authorized to utilize this service.

Subscription fees of $60 per person should be paid by May 1 to continue using the service.

Individuals experiencing transportation barriers should call the IndyGo customer service team at 317-635-3344 to pre-register starting Tuesday, April 21 during customer service hours, 7 a.m. to 7 p.m. Monday through Friday, and 9 a.m. to 3 p.m. on Saturdays.

All individuals in need of accessible vehicles should call IndyGo Open Door directly at 317-614-9260.