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IndyGo to resume fare collection after installing plastic shields

IndyGo barriers installed.jpg
Posted at 10:07 PM, Apr 30, 2020
and last updated 2020-04-30 23:44:22-04

INDIANAPOLIS — IndyGo on Thursday announced that fare collection will resume on Monday after the company installed plastic shields to allow for safer interaction between drivers and riders and to maintain social distancing.

IndyGo announced that the shields have been installed on the entire fleet of fixed route buses and at the Carson Transit Center customer service desk.

The transit company introduced back door boarding and waived fare collection to follow social distancing guidance during the COVID-19 pandemic. The new plastic barriers will allow IndyGo to resume regular front door boarding and fare collection as well as reopen the front half of the bus for passenger seating. Open Door will also begin collecting fares and maintaining social distancing.

IndyGo said routes will continue to operate on Saturday schedules through the week with Sunday service continuing as normal. IndyGo continues to evaluate the timeline for returning to regular weekday schedules.

As fare collection resumes, the customer service retail desk will reopen with modified hours but the number of people permitted inside the Carson Transit Center at one time will be limited to promote social distancing.

The modified hours for the customer service desk for May 1-3 are 9 a.m. to 3 p.m. Regular hours will resume on Monday. Capacity restrictions will remain in effect and the restrooms will remain closed.

Riders are encouraged to wear a face covering while riding IndyGo.