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Hiring Hoosiers: Comcast Xfinity hiring dozens for new stores

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Posted at 6:00 AM, Aug 14, 2020
and last updated 2020-08-14 08:50:23-04

Hiring Hoosiers is a new initiative from WRTV that works to connect Hoosiers to employment opportunities, career development resources, training programs and educational paths. In our Hiring Hoosiers reports we are taking a closer look at barriers to employment and things that get in the way of people getting the jobs they need to support themselves and their families. For more information, visit HiringHoosiers.com. See new stories weekdays at 6 a.m. on WRTV.

INDIANAPOLIS — Comcast Xfinity is using this unsteady time to invest in the future and hire new workers.

A new million-dollar investment from Comcast at a Trader's Point strip mall on the northwest side of Indianapolis is one of three expansions this year in the state. Contractors are working on an Xfinity store and customer service center.

"What we don't want to do is withdraw, it's a bad time to do that," Mike Wilson, Comcast's public relations director, said.

When the new center near Trader's Point opens, roughly a dozen workers will be needed to help customers with cable and internet products, billing questions, and other services.

"The people we want for these positions are people who are friendly," Wilson said. "Really people that have that good, hands-on customer experience and can quickly understand the technology."

While some companies have had to downsize and layoff employees during the pandemic, managers at Comcast adjusted to keep employees as they navigate these uncertain times.

Wilson says while these are difficult and challenging times, Comcast hasn't done mass layoffs or large-scale restructuring.

"In fact, we found by investing in the business model, we're still making the same network investment," Wilson said. "Our guys that are out there laying fiber every day are still doing that, and doing that at the same pace that they were before."

For more information on the open positions, click here.

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