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Chase says missing or additional money in bank accounts was technical issue

Chase investigating reports of missing, additional money in bank accounts
Posted at 9:20 AM, Jun 28, 2020
and last updated 2020-06-28 14:45:43-04

A spokesperson for JPMorgan Chase blamed a technical issue after customers woke up Sunday morning to find hundreds or thousands of dollars missing from their accounts.

Reports of money either debited from or credited to individual and business accounts popped up on Twitter Sunday morning, causing the hashtag #chasebank to trend.

“WHERE IS OUR MONEY #chasebank @Chase? My wife wakes me up at 6:30 in the morning to tell me this is trending and I find our bank account is drained! Tell us what is going on right now. From last night to tonight, our account is drained. And your customer service is closed,” one man tweeted.

Another Twitter user posted a screenshot of his business account, with his banking information redacted, purportedly showing over $100,000 missing.

Many people also reported that Chase customer service was closed Sunday morning.

A spokesperson with Chase told PIX11 News a technical issue overnight delayed updates to checking accounts.

"We’ve resolved the issue as of 9 a.m. Eastern today and accounts show current balances," the spokesperson said.

Many of the people who reported errors in their accounts have since tweeted the issue has been resolved.