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Glitch affects coverage for 4K HIP 2.0 clients

Posted at 9:50 PM, Sep 10, 2015

A Greenwood couple is among thousands of others without health insurance this week after difficulty signing up for coverage in the state program designed to help low-income families.

The Indiana Family and Social Services Administration said a system glitch has impacted the enrollment of as many as 4,000 people in program like Healthy Indiana Plan (HIP) 2.0.

Daniel Webb and his wife signed up for coverage and made a payment to a provider – but were assigned a different one under HIP 2.0. More than a month later, they don't have any insurance under either company because of the mix-up.

"How I found out there was a problem, on September 3 I went to the pharmacy to try to get a prescription filled and was told we don’t have any health coverage," Webb said. "They said they system assigned you to MD Wise, and if you haven't paid them, then they're not going to honor the coverage."

An FSSA spokesman said the glitch was resolved on August 26, but that employees are continuing to work with people affected.

The glitch apparently happened during a two-week period in August. It caused the system to override the choice of provider and automatically assign a different one.

If you've been impacted, you can contact the FSSA at 1-877-438-4479.