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Marion County 911 system dealing with police computer outages, hardware failures

Posted at 9:50 PM, Aug 06, 2018

INDIANAPOLIS -- A mess of computer and hardware failures have been affecting 911 centers and first responders across Marion County.

Call 6 Investigates first learned of the issues after receiving tips from first responders of computer outages over the weekend and on Monday.

According to Indianapolis-Marion County's Public Safety Communications, the outages are affecting police and fire department laptops throughout the county, as well as two of the county's 911 dispatch centers.

CALL 6 | Time to answer 911 calls in Marion County is getting longer | More than 13,000 calls never made it to animal control officers

The statement says the county's computer-aided dispatch system, commonly referred to as the CAD, never went down, but a server failure has caused the county's police and fire agencies not to be able to access the system remotely from their vehicles. 

PSC says first responders are having to utilize their radios to be dispatched to incidents, receive information or request information about license plates or people, things that could usually be done on their computer. 

Hardware failures also knocked the 911 dispatch centers for the Indianapolis Airport and the City of Lawrence offline in the last 24 hours, the statement sent Monday afternoon to Call 6 said. Both agencies have already been transferred to their respective backup centers. 

READ | Marion County implements non-emergency line for cell phone users

PSC said there have been no missed 911 calls or delays in dispatching first responders due to the outages. 

Crews are working to get the systems back online as quickly as possible.

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