Uber driver punched in the face for refusing ride to teens

Posted at 9:07 PM, Apr 17, 2018
and last updated 2018-04-18 05:51:04-04

LAWRENCE, Ind. -- An Uber driver says she was punched in the face by a teen for not going against company policy and allowing them to order a ride under a parent's account.

Marsha Boone is a grandmother on disability who has been driving for Uber for more than a year to supplement her income.

On Saturday, she said two underage girls used their mother’s account to order a ride around 10 p.m. near 56th Street and German Church road – which is against company policy.

READ | Fishers teens are sneaking out at night and requesting Uber rides

When Boone told the girls she couldn’t drive them, they got a friend to come out to the car and say he was 18 years old, but they were still trying to use the mother’s account.

When Boone refused a second time, she said the man punched her in the face and threw soda at her.

"I just started crying because being a mother of a son, the first thing through my mind was like what kind of child is this? This kid, this little teenager just punched a stranger, woman for no reason,” said Boone.

READ | Uber testing new feature to share location and trip info with 911 at the touch of a button

Boone reported the incident to police and then contacted Uber. The company shut down the account the girl was trying to use and immediately gave Boone restitution for the damage the teens caused to her car.

Uber says in order to create an account a person must be 18 years old and if someone is caught violating those terms their account will be removed. They’ve also instructed drivers to be on the lookout for teens who may be sneaking out and make sure to report those rides to the proper authorities.

Also under Uber policy, a driver can end a ride at any time if they feel uncomfortable or unsafe.

The incident is under investigation by the Lawrence Police Department. They are working with the prosecutor’s office to discuss potential charges.

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