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Online retailer Zulily does good by customer

Posted at 6:29 AM, Jan 15, 2016

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Sometimes that item of clothing you ordered online just isn’t what you expected.

Kelly Blue Kinkel dealt with that dilemma several weeks ago after ordering winter coat from discount online retailer Zulily. After realizing the material of the coat would attract hair from her dogs, she decided to contact customer service as the Seattle-based company has a no return policy.
The result was what Kinkel described on Facebook as “one of the best customer service experiences of my life.”

I sincerely hope this post goes viral, because I just hung up from one of the best customer service experiences of my...

Posted by Kelly Blue Kinkel on Monday, January 4, 2016

“I called customer service and asked how to return the unopened coat for a refund. I spoke with a sweet young man named Patrick, and he let me know he would refund my money immediately,” she wrote. “I asked again how to send it back, and he said, ‘Please don't send it back. If you know someone who needs a winter coat or if you would like to donate it to a charity, that would make us very happy.’ 
Kinkel noted that she initially “thought he was kidding,” but she soon realized he was being serious “and then came the tears.” She added, “The world needs more LOVE like that.”
The heartwarming post has since been shared more than 30,000 times.