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Thousands report outages, Ticketmaster delays on-sale times for Taylor Swift tour tickets

Taylor Swift says she will release surprise album at midnight
Posted at 11:38 AM, Nov 15, 2022
and last updated 2022-11-15 13:15:02-05

Thousands of Ticketmaster users reported technical difficulties as tickets went on sale for Taylor Swift’s 2023 stadium tour.

According to Down Detector, there have been thousands of reports of outages since 9 a.m. ET. The numbers appeared to spike at 10 a.m. and 11 a.m. ET, right as tickets went on sale in the Eastern and Central time zones.

Ticketmaster acknowledged the difficulty for fans trying to buy tickets.

“We are aware fans may be experiencing intermittent issues with the site and are urgently working to resolve,” Ticketmaster said this morning.

The company said that millions have attempted to purchase tickets today for Swift's tour, and hundreds of thousands have secured access. Ticketmaster said presales for shows in Los Angeles, Las Vegas, Santa Clara and Seattle will be delayed until 3 p.m. PT today.

Ticketmaster added that its Capital One on-sale is being rescheduled to tomorrow at 2 p.m. local venue time.

Those with codes are encouraged to join the queue up to 30 minutes before the presale begins and stay in line until it is their turn.

Unlike most presales, Ticketmaster implemented a Verified Fan program, which gave codes for some fans to purchase up to six tickets at once. Many Taylor Swift fans, however, were put on a waiting list for tickets.

Those who had codes texted to them were told to access a queue through a link sent via text rather than entering through the Ticketmaster homepage.

Some waited over an hour to move through the queue. Others reported that their code would not work on the site.

Since announcing her The Eras Tour, Swift added 25 shows due to demand. All of the shows are being played in large football stadiums.