INDIANAPOLIS — There are certain things that can't be put on pause during the state's stay-at-home order. One of those include necessary home repairs, such as if a pipe bursts or your foundation is cracked.
Jonas Murphy, the sales manager for Indiana Foundation Services, said a new part of their protocol includes taking precautions and asking customers if anyone is experiencing any COVID-19 symptoms.
"That is a screening question we are asking at time of appointment," Murphy said.
The structural repair company is considered an essential business. Checking if a client is feeling well before coming to their home to work is a necessity right now for both the homeowner and their crew members. And when they arrive, they are geared up.
"It is standard procedure for us is to have all of crews with PPE, Tyvek suits, respirator masks, eye protection," Murphy said.
Most of the work crews perform is outside or underneath the home, but they often have to go inside for inspections. They've adjusted that process if the homeowner is high-risk or uneasy about having others in their house.
"We have the ability to come and provide the inspection, but we are able to get the inspection done with no interaction," Murphy said. "We have the technology to do the inspection via Skype or FaceTime review what the findings were, talk through what the repairs would be and continue to conduct business using technology."
One of the top questions employees at Indiana Foundation Services hears from their clients right now is, 'How am I going to pay for this?' Often their work is time-sensitive and needs to get done immediately. That's why they are offering finance plans for customers during this time.