INDIANAPOLIS — For weeks, WRTV has been hearing from AES Indiana customers who say their bills have greatly increased. In some cases, they've doubled or tripled.
"This can not be right," Lisa Peck told WRTV after receiving a $907.65 bill. "I am like, 'how are we going to pay this crazy.'"
RELATED: Retired Indy woman says she had to pickup part-time job to pay her electric bill
AES says the prices for natural gas and coal have increased over the past year, and that along with cold temperatures and fuel adjustment charges have raised rates.
“Our customers are understandably shocked by the high market prices that are suddenly impacting their bills, especially during a time when they are experiencing other inflationary prices which cause additional financial strain,” said Brandi Davis-Handy, Chief Customer Officer, AES Indiana
AES offers the following payment options and programs:
- Budget Billing allows customers to pay the same amount for 11 months and then settle the difference on the 12th month.
- Payment Extensions can be requested online at AESIndiana.com or by calling the automated system at 317.261.8222
- Preferred Bill Date is offered for AES Indiana customers who want a due date that best matches their paydays.
AES says they do offer one free meter reading if you think you got a false reading through their smart meters.
AES also shared tips for customers to help them become more energy efficient and try and cut down on their bills during each part of the year.
State and federal utility assistance dollars are available for income-eligible customers. Those that fall within 60 percent of state median income should visit their local community action agency to sign up for the EAP. To apply for the EAP, customers should call 1-800-872-0371 to locate their nearest community action agency. For more information and to apply online, click here.
RELATED: Duke Energy customers could see 16% rate decrease
The Marion County Energy Assistance Program application process is currently open for low-income households to maintain utility services during the winter heating season. This 2022-2023 program will include assistance with electric, heating, and water (when funding is available).
United Way of Central Indiana's Winter Assistance Fund helps ensure hardworking families who need energy assistance the most can afford the increased costs of utility bills during the coldest winter months.
The program, which runs from November through May, is targeted to help Indianapolis residents who struggle to afford increased utility costs but don’t qualify for the government’s Low-Income Energy Assistance Program
Marion County residents can also call 2-1-1 if they are not sure of what/if they qualify for any kind of assistance during the winter months.
For information on energy assistance from other utility companies, click here.
-
2026 Community Survey to guide city leaders on future improvements in Fishers
The 2026 Fishers Community Survey collected feedback on recycling, roads, public safety and more to guide future city investments.
Indiana Rep. André Carson to skip State of the Union Address
Congressman André Carson, who represents Indiana's 7th District in the U.S. House of Representatives, has announced that he plans to skip President Trump's State of the Union Address on Tuesday.
Free events for fans at NFL Combine this week
The NFL Combine is back in Indianapolis this week and fans have the chance to be part of it for free.
Druski, Mike Epps brings 'Coulda Been Records' auditions to Indianapolis
Comedian Druski, alongside Indianapolis native Mike Epps, is bringing his viral social media series "Coulda Been Records" to the city's near west side Tuesday evening.
