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Marion County emergency radio system restored

Posted at 9:27 AM, Aug 22, 2018

INDIANAPOLIS -- Marion County officials are still investigating what cause the county’s emergency radio system to go down Wednesday morning.

Public Safety Communications says the system failed at 9:07 a.m. Wednesday and caused every walkie-talkie carried by police officers, firefighters and paramedics in the county to go offline.

“We’re still trying to determine the root cause,” said Al Stovall, Public Safety Communications chief. “We know it was during the testing of our failure for generator backup that it occurred. But we’re waiting for the vendor to do a complete analysis and give us that determination.”

There is a backup system in place, but, as Call 6 Investigates has learned, many emergency employees had never heard of the system or how to switch to it.

During the outage, roughly 60 incidents deemed “non-priority” were held until the system went back online. Three priority calls came in during that time, including a crash with injuries. Dispatchers were able to send text messages to officers’ laptops to have them respond to those incidents.

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