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IndyGo Red Line extends free service until November due to ticketing issues

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Posted at 6:31 PM, Sep 26, 2019
and last updated 2019-09-26 19:20:51-04

INDIANAPOLIS — You can now ride IndyGo's new Red Line rapid transit system for free until Nov. 10.

IndyGo's board of directors approved the decision during a monthly meeting on Thursday evening after some riders were having issues with service and the new ticketing machines weren't going to be operational in time, according to a press release from IndyGo.

In an agreement with Flowbird Group, IndyGo says they were supposed to have the new ticketing machines and mobile apps operational by Oct. 1, according to the release. Due to delays, the machines will not be ready in time.

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“We are collaborating proactively with Flowbird and are optimistic the new machines will be up-and-running soon,” Jason Stuehrenberg, vice president of capital and special projects said. “At the same time, we’ve made it clear to the company they must be accountable to our contract. The delay, in conjunction with various operational issues, caused us to rethink the decision to begin charging for Red Line rides in October. New routes, systems and technology are bound to create new challenges, but we will not allow those challenges to impact long-term ridership experience and IndyGo’s commitment to exceptional customer service.”

IndyGo says they think the new ticketing services will be operational by Nov. 10. The free rides were only supposed to last during September.