INDIANAPOLIS — J.D. Power has rated the Indianapolis International Airport best for customer satisfaction among medium-sized airports in North America for the fifth time.
According to a press release from the Indianapolis Airport Authority, this is the third year in a row the airport has won the award.
“We hear it from travelers all the time; IND is their favorite airport – and there is a lot of care and effort from so many people that goes into delivering that kind of consistently superior customer service,” Mario Rodriguez, executive director of the Indianapolis Airport Authority, said in the release. “We can’t help but be proud of our frontline employees and partners who strive each day to create that experience.”
The survey looks at six things:
- Getting to and from the airport
- Check-in and baggage check
- Security check
- Terminal facilities
- Baggage claim
- Food, beverage and retail
Other airports claiming the top spot include Minneapolis-Saint Paul International Airport for mega airports and Tampa International Aiport for large airports.
“We strive for the Indy airport to be the epitome of Hoosier Hospitality, and that makes a profound impact on the overall traveler experience to our community,” Rodriguez said in the release.
You can learn more about the survey results here.
-
Kelley School economist: Bloomington economy should diversify beyond IU
However, Indiana Business Research Center executive director Phil Powell believes the city needs to think beyond campus to economically thrive.
Local Marine veteran receives surprise medical debt relief
November is National Veterans and Military Family Month, and a major initiative in central Indiana is providing life-changing debt relief to honor veterans' service and sacrifice.
Greenwood Education Foundation is providing free mental health resources
Whether it's yoga, a suicide prevention walk, or highlight mental health week, GHS is working to make students comfortable.
Rival cities unite to fight hunger before big game
A cross-town rivalry between Carmel and Westfield is taking on new meaning this football season, as the two Hamilton County communities compete to raise money for those facing food insecurity.
