INDIANAPOLIS — J.D. Power has rated the Indianapolis International Airport best for customer satisfaction among medium-sized airports in North America for the fifth time.
According to a press release from the Indianapolis Airport Authority, this is the third year in a row the airport has won the award.
“We hear it from travelers all the time; IND is their favorite airport – and there is a lot of care and effort from so many people that goes into delivering that kind of consistently superior customer service,” Mario Rodriguez, executive director of the Indianapolis Airport Authority, said in the release. “We can’t help but be proud of our frontline employees and partners who strive each day to create that experience.”
The survey looks at six things:
- Getting to and from the airport
- Check-in and baggage check
- Security check
- Terminal facilities
- Baggage claim
- Food, beverage and retail
Other airports claiming the top spot include Minneapolis-Saint Paul International Airport for mega airports and Tampa International Aiport for large airports.
“We strive for the Indy airport to be the epitome of Hoosier Hospitality, and that makes a profound impact on the overall traveler experience to our community,” Rodriguez said in the release.
You can learn more about the survey results here.
-
Icy conditions trigger multi-vehicle pileups, IndyGo bus crash
Icy roads caused crashes across central Indiana Friday morning, including a multi-vehicle pileup on State Road 46 in Monroe County and an IndyGo bus crash that sent two people to the hospital.
IU Archives unboxes 1968 Rose Bowl memorabilia before Hoosiers' return
Indiana University Archives director Dina Kellams brought out a collection of memorabilia from the 1968 Rose Bowl, much of which was donated directly to the university by Hoosier alumni.
Behind the scenes of FedEx holiday operations
It is the busiest time of year for shipping companies, including FedEx, as they work to make sure gifts arrive by Christmas Day.
Hot toys and final shipping dates every shopper needs now
Toy experts say there’s still time to find something special — but the clock is ticking both in stores and for shipping.
