INDIANAPOLIS — J.D. Power has rated the Indianapolis International Airport best for customer satisfaction among medium-sized airports in North America for the fifth time.
According to a press release from the Indianapolis Airport Authority, this is the third year in a row the airport has won the award.
“We hear it from travelers all the time; IND is their favorite airport – and there is a lot of care and effort from so many people that goes into delivering that kind of consistently superior customer service,” Mario Rodriguez, executive director of the Indianapolis Airport Authority, said in the release. “We can’t help but be proud of our frontline employees and partners who strive each day to create that experience.”
The survey looks at six things:
- Getting to and from the airport
- Check-in and baggage check
- Security check
- Terminal facilities
- Baggage claim
- Food, beverage and retail
Other airports claiming the top spot include Minneapolis-Saint Paul International Airport for mega airports and Tampa International Aiport for large airports.
“We strive for the Indy airport to be the epitome of Hoosier Hospitality, and that makes a profound impact on the overall traveler experience to our community,” Rodriguez said in the release.
You can learn more about the survey results here.
-
Longtime Broad Ripple Bakery re-opening after being bought by two friends
Rene's Bakery in Broad Ripple was set to close after the original owner faced numerous health issues, but two Indy-based Chefs changed that.
Mass Ave restaurants keep serving despite vacancies on the avenue
Massachusetts Avenue is a popular place to find food and drinks in downtown Indianapolis. Some restaurants have survived for years, but others closed their kitchen for good.
Chief violence prevention officer talks about addressing youth violence in Indy
Officials say youth violence is a reflection of the environment children are in. But how do you change those environments? WRTV spoke with the city’s Chief Violence Prevention Officer to find out.
Lapel sends Christmas cheer to Tennessee community affected by Hurricane Helene
From local high school students to caring community members, the town of Lapel is ensuring every Hampton, Tennessee student has a Christmas gift this year.
