INDIANAPOLIS — J.D. Power has rated the Indianapolis International Airport best for customer satisfaction among medium-sized airports in North America for the fifth time.
According to a press release from the Indianapolis Airport Authority, this is the third year in a row the airport has won the award.
“We hear it from travelers all the time; IND is their favorite airport – and there is a lot of care and effort from so many people that goes into delivering that kind of consistently superior customer service,” Mario Rodriguez, executive director of the Indianapolis Airport Authority, said in the release. “We can’t help but be proud of our frontline employees and partners who strive each day to create that experience.”
The survey looks at six things:
- Getting to and from the airport
- Check-in and baggage check
- Security check
- Terminal facilities
- Baggage claim
- Food, beverage and retail
Other airports claiming the top spot include Minneapolis-Saint Paul International Airport for mega airports and Tampa International Aiport for large airports.
“We strive for the Indy airport to be the epitome of Hoosier Hospitality, and that makes a profound impact on the overall traveler experience to our community,” Rodriguez said in the release.
You can learn more about the survey results here.
-
Police shooting suspect has 30-year criminal history across multiple states
The 47-year-old man accused of shooting two police Beech Grove Police Department officers Monday night has a criminal history spanning three decades across multiple states.
'The ultimate sacrifice': What we know about fallen Beech Grove Officer Elliott
Elliott and another officer were shot just after 6 p.m. Monday while responding to a domestic disturbance call on Diplomat Court.
One of America's rarest historical documents now on display at IU
One of the original copies of the Declaration of Independence is now featured in a new exhibition at IU, celebrating 250 years since the signing of the original.
Food waste to fertile fields: Shelby County composting runs even during winter
Food waste is being turned into clean compost on an industrial scale in Shelby County, even through the middle of winter.
