INDIANAPOLIS — For weeks, WRTV has been hearing from AES Indiana customers who say their bills have greatly increased. In some cases, they've doubled or tripled.
"This can not be right," Lisa Peck told WRTV after receiving a $907.65 bill. "I am like, 'how are we going to pay this crazy.'"
RELATED: Retired Indy woman says she had to pickup part-time job to pay her electric bill
AES says the prices for natural gas and coal have increased over the past year, and that along with cold temperatures and fuel adjustment charges have raised rates.
“Our customers are understandably shocked by the high market prices that are suddenly impacting their bills, especially during a time when they are experiencing other inflationary prices which cause additional financial strain,” said Brandi Davis-Handy, Chief Customer Officer, AES Indiana
AES offers the following payment options and programs:
- Budget Billing allows customers to pay the same amount for 11 months and then settle the difference on the 12th month.
- Payment Extensions can be requested online at AESIndiana.com or by calling the automated system at 317.261.8222
- Preferred Bill Date is offered for AES Indiana customers who want a due date that best matches their paydays.
AES says they do offer one free meter reading if you think you got a false reading through their smart meters.
AES also shared tips for customers to help them become more energy efficient and try and cut down on their bills during each part of the year.
State and federal utility assistance dollars are available for income-eligible customers. Those that fall within 60 percent of state median income should visit their local community action agency to sign up for the EAP. To apply for the EAP, customers should call 1-800-872-0371 to locate their nearest community action agency. For more information and to apply online, click here.
RELATED: Duke Energy customers could see 16% rate decrease
The Marion County Energy Assistance Program application process is currently open for low-income households to maintain utility services during the winter heating season. This 2022-2023 program will include assistance with electric, heating, and water (when funding is available).
United Way of Central Indiana's Winter Assistance Fundhelps ensure hardworking families who need energy assistance the most can afford the increased costs of utility bills during the coldest winter months.
The program, which runs from November through May, is targeted to help Indianapolis residents who struggle to afford increased utility costs but don’t qualify for the government’s Low-Income Energy Assistance Program
Marion County residents can also call 2-1-1 if they are not sure of what/if they qualify for any kind of assistance during the winter months.
For information on energy assistance from other utility companies,click here.
-
Indy Peace Fellowship's Father's Fun Fest aims to support fathers, families
Through games, pizza, and conversation, Father's Fun Fest is an attempt to pour into fathers so they can continue to pour into their little ones.
Noblesville residents share concerns on proposed Morse Village development
The proposal would build townhomes along Edgewater Drive. Many people who live in the area have major concerns about how it will impact the ecosystem and wildlife that call it home.
Longtime Broad Ripple Bakery re-opening after being bought by two friends
Rene's Bakery in Broad Ripple was set to close after the original owner faced numerous health issues, but two Indy-based Chefs changed that.
Mass Ave restaurants keep serving despite vacancies on the avenue
Massachusetts Avenue is a popular place to find food and drinks in downtown Indianapolis. Some restaurants have survived for years, but others closed their kitchen for good.
