INDIANAPOLIS — J.D. Power has rated the Indianapolis International Airport best for customer satisfaction among medium-sized airports in North America for the fifth time.
According to a press release from the Indianapolis Airport Authority, this is the third year in a row the airport has won the award.
“We hear it from travelers all the time; IND is their favorite airport – and there is a lot of care and effort from so many people that goes into delivering that kind of consistently superior customer service,” Mario Rodriguez, executive director of the Indianapolis Airport Authority, said in the release. “We can’t help but be proud of our frontline employees and partners who strive each day to create that experience.”
The survey looks at six things:
- Getting to and from the airport
- Check-in and baggage check
- Security check
- Terminal facilities
- Baggage claim
- Food, beverage and retail
Other airports claiming the top spot include Minneapolis-Saint Paul International Airport for mega airports and Tampa International Aiport for large airports.
“We strive for the Indy airport to be the epitome of Hoosier Hospitality, and that makes a profound impact on the overall traveler experience to our community,” Rodriguez said in the release.
You can learn more about the survey results here.
-
“I hurt somebody”: Body camera reveals moments after deadly drunk driving crash
Newly obtained body camera footage is shedding light on how police officers handled a 2022 crash that left one man dead and injured several people.
Environmental groups call for public input on state's environmental regulations
Environmental advocates are calling on Hoosiers to express their concerns to the Indiana Department of Environmental Management.
Judge upholds security presence at Lugar Tower after resident concerns
A judge has ruled that security must remain in place at Lugar Tower, following concerns from residents over crime, including drug activity, assaults, and robberies.
Children's Museum dinos ready to slam dunk All-Star Weekend in new WNBA gear
🦖 The iconic outdoor dinosaurs at The Children's Museum are now decked out in WNBA All-Star gear. Check out their vibrant new look as we gear up for the big weekend.
